ChevronWP7

ChevronWP7 Labs FAQ

Top questions and answers for the ChevronWP7 Labs service.

• The application stopped at “Your phone is ignoring us” (updated)
  A small number of Windows Phones have an issue communicating with the PC. This affects the developer unlocking process of both our tool and the Microsoft Developer Registration tool.
  
  We regrettably conclude this is a problem beyond our control and cannot fix. If you are affected by this issue, here’s what you can do but we cannot guarantee a successful workaround.
  
  - If you possess an HTC Arrive, try the troubleshooting steps listed in Microsoft Support KB 2537993.
  
  - Try using Windows Phone Developer Registration tool (provided as part of the Windows Phone SDK).
  
  - If the tool returns an “Unable to connect to phone” message, keep reading.
  
  - If you receive a message other than “Unable to connect to phone”, contact us for support. This is likely a resolvable issue that we can help with.
  
  - Try a new USB cable (particularly the cable that came with the device) and port on your PC. Remember, not all USB cables are created equal.
  
  - Reboot the phone and/or the PC.
  
  - Get in touch with Microsoft by posting in the App Hub forums, specifically the Tools For WP7 sub-forum. Be sure to state your phone cannot communicate with the PC via the official Windows Phone Developer Registration tool (see step 2) as App Hub is not a place for ChevronWP7 Labs support.
  
  Our refund policy (detailed below) grants users a token refund in this case. Please email us if you are affected.
  
  
• An issue occurred while unlocking
  This is in most cases a random bug. Most users have reported success after unplugging and replugging in your phone. Ensure Zune can see the device, then launch the unlock tool again. A PC reboot may help too.
  
  
• The tool asks me to install the “Windows Phone Support Tool” but it’s already installed?
  Other users who have reported this issue have reported success after uninstalling and reinstalling the Zune software
  
  
• The token appears to be “Pending” or “Used” even if unlock was unsuccessful.
  In most cases this is just to indicate the token was used in an unlocking attempt. It should work when attempting to unlock again. If it does not after multiple tries, please contact us for support.
  
  
• The phone has an “issue connecting to Microsoft server”
  The unlocking process requires the phone to communicate with Microsoft servers, if this is unsuccessful, it will not unlock. Some certain proxies may prevent this, so try at home/work if you can.
  
  1. Check your computer’s HOSTS file (C:\Windows\System32\Drivers\etc\) for a record for “developerservices.windowsphone.com”. If it exists, please remove that line.
  2. Ensure your phone’s Internet Explorer can view “https://developerservices.windowsphone.com/” (note the HTTPS). If you see an 403 error, it means it works.
  3. Toggle WiFi/3G settings and retry
     
     
• Why does the phone name need to be unique?
  The phone name (in Zune) must be unique to be registered. This is a requirement of the Microsoft registration process. It is advisable to change the name to something relatively unique (perhaps with your name) before attempting unlock.
  
  
• The tool asks me to install the “Windows Phone Support Tool” but it’s already installed?
  Other users who have reported this issue have reported success after uninstalling and reinstalling the Zune software
  
  
• Does the phone need to be plugged in during unlock queuing?
  The phone must be attached during the entire queuing process. Please do not launch Zune during this time. The application will require the screen to be unlocked (it will prompt if it is not) when the phone is ready to be unlocked.
  
  
• During the unlock process an error occurred and/or the queue appears to have frozen.
  In some circumstances the connection to the phone or internet might have been affected and will cause the unlock process to fail. In most cases restarting the app will be successful. If not after repeated attempts, please contact for support.
  
  
• What if the phone is already developer unlocked?
  Unlocking will fail if the phone is already registered to an App Hub account. To use ChevronWP7 Labs, the device must be removed from the registrar’s App Hub “devices” list.
  
  
• Why is there a queuing system?
  We implemented the queuing system in response to certain infrastructure restrictions. Although we understand it may cause delays, it is necessary to ensure the safe operation of the service. We apologize in advance for any inconveniences.
  
  
• I can’t unlock my phone. What is the token refund policy?
  The policy is simple – tokens not eligible for a refund include (but aren’t limited to) those involved in retail returns, resale, warranty repair, or theft. We’ll determine final eligibility on a case-by-case basis, so don’t be afraid to ask.